Frequently Asked Questions
1. What services does Pacific Mail Hub offer?
Pacific Mail Hub provides both physical and virtual mailbox services. Our physical
mailboxes offer a dedicated address in Palau, while our virtual mailboxes allow you to
manage your mail online from anywhere in the world.
2. How do I Register for a mailbox with Pacific Mail Hub?
To Register, simply visit our website and follow the easy registration process. Choose the
type of mailbox service that suits your needs, provide the required information, and you're
ready to go.
3. How secure is Pacific Mail Hub's facility?
We prioritize the security of your mail. Our facility is equipped with advanced security
measures to ensure the confidentiality and safety of your documents and packages.
4. Can I receive packages at my Pacific Mail Hub address?
Yes, you can. Our team can accept packages on your behalf, providing a secure location for
receiving and managing your deliveries.
5. How do virtual mailboxes work?
With a virtual mailbox, you can access and manage your mail and packages online. We'll
notify you when new mail arrives, and you can view, forward, or request additional
services.
6. What happens if I receive letter or package that requires immediate attention?
If you receive an urgent item, we offer additional services such as express mail forwarding.
Contact our customer service team, and we'll assist you promptly.
7. How are service fees determined?
Service fees are based on the type of mailbox service you choose. Our fee schedule is
available on our website, providing transparency about the costs associated with our
services.
8. Can I cancel my Pacific Mail Hub subscription?
Yes, you can cancel your subscription at any time. Please refer to our cancellation policy for
details on the process and any applicable fees.
9. How do I update my account information?
You can easily update your account information by logging into your Pacific Mail Hub
account on our website. If you encounter any difficulties, our customer service team is
available to assist you.
10. What makes Pacific Mail Hub different from other mail receiving agencies?
Pacific Mail Hub stands out for its commitment to exceptional customer service, secure
facilities, and innovative virtual mailbox solutions. We prioritize your convenience and
strive to make your experience with us seamless and hassle-free.
11. What is Form 1583? Why is it necessary?
The United States Postal Service (USPS) requires Form 1583 to verify the identity of the
postal mailbox renter and to authorize the Commercial Mail Receiving Agency (CMRA) to
receive mail on behalf of the postal mailbox renter.
A CMRA needs to have a properly signed and notarized Form 1583 and two forms of ID to
give you access to or handle for your mail.
12. What is the cost of the online notary service?
The online notary service through Pacific Mail Hub charges $25 for a single notarization.We provide online notary services so we know who our customers are and ensure compliance with all USPS requirements.
If you Register an additional recipient, you can request a session to notarize forms for all applicants in the SAME notary session. The discounted cost is $25 for the first form, and $5 for each remaining form in the same session. Please contact Pacific Mail Hub Customer Support Team for instructions on how to schedule an online notary session for multiple recipients and get the discount.
13. Why do I have to get Form 1583 notarized?
The USPS requires notarization of Form 1583 to avoid identity fraud.
14. Can I use this address to register my business, get a driver's license, or get insurance?
Yes, we have the privilege of serving customers worldwide, assisting with various services such as business registrations and DMV needs through our virtual address service. However, regardless of your location, we recommend that you verify local regulations with relevant government agencies before proceeding. Different countries may have specific guidelines regarding the use of virtual addresses for official purposes. It's essential for you to ensure compliance with local laws and regulations to avoid any potential issues or complications.
15. Can I have more than one business with my mailbox?
No. The USPS only allows one business name per mailbox account.